Why is my picture not being uploaded?

Accepted photo formats are: JPEG, JPG, GIF and PNG. With minimum acceptable dimensions of 410x410 pixels and maximum of 6000x6000 pixels. Click here to upload a new photo. If you're still having trouble uploading a photo please get in touch with customer care.

How do I change my location?

To change your location, go to search and open the filters. Edit your location and click on “search”.

Why was my profile picture rejected?

Please remember that your profile picture is the first impression other members get of you - so make sure you show a nice photo of yourself. That's why we only allow pictures on which your face is clearly visible. Therefore we have to reject fantasy-, artistic- or other fake pictures, which do not represent you. Furthermore do we not accept glorification of violence, political symbols or pictures with children. Upload a new profile picture now.

Why was my profile text rejected?

Due to our anonymity principles, the deletion / rejection of a profile text may occur if containing private contact details, such as email address, messenger details or outgoing links. Furthermore we do not accept any offensive, racist or political statements. Simple, not meaningful or very short profile texts like "Hi, what's up" will also be rejected and deleted. Please make an effort as our experience proves that profiles with texts like this do not get any attention. Write a new profile text now.

Why is my picture not being uploaded?

Accepted photo formats are: JPEG, JPG, GIF and PNG. With minimum acceptable dimensions of 410x410 pixels and maximum of 6000x6000 pixels. Click here to upload a new photo. If you're still having trouble uploading a photo please get in touch with customer care.

How do I change my location?

To change your location, go to search and open the filters. Edit your location and click on “search”.

Why are some pictures marked with a heart icon or a watermark?

In case a member has not yet uploaded a profile photo we will randomly choose a picture and assign it to that member's profile. Pictures chosen by us for the members are all marked with a heart icon or a watermark. To see what this member looks like, write them a message and ask them to upload a photo of their own or share one privately with you.

What are the costs for a premium membership?

The recent premium membership prices can be reviewed anytime at the get premium site.

Bank Transfer

Did you recently pay via bank transfer but you still do not have access to the premium functionalities of the site? On average it will take 3 working days but can take up to 7 working days after your payment before the receipt of the payment transfer can be verified on our side. As soon as we see that the transfer was successful we will activate your premium membership. Is it over 7 days since you did the bank transfer? Please contact our customer service team with the following information so that we can check why your premium membership has not yet been activated: - Full name of account holder from which the money was transferred - Account number from which the money was transferred - Payment reference you gave - Amount transferred

Why is my picture not being uploaded?

Accepted photo formats are: JPEG, JPG, GIF and PNG. With minimum acceptable dimensions of 410x410 pixels and maximum of 6000x6000 pixels. Click here to upload a new photo. If you're still having trouble uploading a photo please get in touch with customer care.

How do I change my location?

To change your location, go to search and open the filters. Edit your location and click on “search”.

Why are some pictures marked with a heart icon or a watermark?

In case a member has not yet uploaded a profile photo we will randomly choose a picture and assign it to that member's profile. Pictures chosen by us for the members are all marked with a heart icon or a watermark. To see what this member looks like, write them a message and ask them to upload a photo of their own or share one privately with you.

What does the red heart icon in my inbox mean?

The heart icon in your inbox indicates that the message you received is an introduction message from another member.